1. We offer worldwide free shipping by China Post Air Mail, average delivery time is from 15~30 days, for Russia/Brazil will be 25~45 days. In case of rush hour or national delay, will be longer than 60 days, please be kindly understand.
2. We highly recommend you to choose International Express including EMS/DHL/UPS if you want a faster delivery, we can get discount price from them, but the shipping fee will be charged.
3. If you didnt received the goods in 50 days ( 10% rate for Russia & Brazil), PLEASE, contact us to asking for a time extend, DO NOT open dispute for this reason because the delivery is totally out of sellers control, it should be Post offices duty, neither Dispute is not going to help you to get the goods faster.
4. The shipping is a big headache for both buyer & seller, a mutual understanding is highly needed. If you come from Russia or Brazil, we hope you can ask your Post Office to improve their service.
1. Please forgive we cant keep a 24hours online service because of time lag, if you have any questions, order inquiry, product model, color, shipment tracking etc. please leave us message, we will reply on 24h.
2. If you have quality problem of the goods, please contact us asap. We will try our best to solve your problem. Please dont leave any negative feedback before you gave us this opportunity.
3. Customer Satisfaction our prime concern, your support is our greatest encouragement.
Return & Refund
1. You can return the goods in 7 days after receipt in case of style mistake, doll problem, even you dont like it, but please make sure the product is not been used,Original Box not opened, and in original condition when you received, shipping fee is to be covered by buyer.
2. Refund will be accept & release when the returned product is well received.
3. In case of product have unbearable defects, including dirty spot, damaging, please take photograph of it for approval, we will refund you according.
1. Please, DO NOT use sharp knife to open the parcel when you received in avoid of damaging the product.
2. You can first, use your finger to punch a hole on the shipping bag, and then tear off the bag.
3. Please take few seconds to leave us a feedback if you like the product.
Disclaimer: The effective true price is the one listed on AliExpress website. Please be aware that prices and stock quantities are updated once a day and we are not responsible for any difference between the true price on the AliExpress website and the price on our website.